Privacy Policy

In line with the General Data Protection Regulations which come into effect on 25th May 2018, here are the details of what we do with your personal data, how it’s used and your rights as an individual under the new law.

It’s important that you let us know if there are any changes to your situation, contact or personal details.

This is so that we can effectively manage your treatment and provide recommendations to improve your experience.

Information we collect:
• Your name
• Date of birth
• Address
• Phone number
• Email address
• How you found us
• Communication preferences
• Medical issues that may affect your treatment
• Details of treatments received

Please let us know if any of these details change.

How we use the information we collect

We may use any information you give us about yourself to:
• Prevent and detect crime
• Provide you with marketing material when we have your permission to do so
• Run competitions and promotional activities
• Provide, operate, maintain, improve, and promote the Website and Services
• Send transactional messages, including receipts for Services received

Information Sharing
We treat all information we hold about you as private and confidential.

We will not reveal any personal details or details concerning your treatments to anyone not connected with Thai Natomie, unless:
• You ask us to reveal the information, or we have your permission to do so
• We are required or permitted to do so by law
• It is required by law enforcement

We work with other companies who help us run our business (“Service Providers”).

These companies provide services to help us process credit card payments, manage and contact our existing Customers as well as sales leads, provide marketing support, and otherwise operate and improve our Services. These Service Providers may only process personal information pursuant to our instructions and in compliance both with this Privacy Policy and other applicable confidentiality and security measures and regulations.

Specifically, we do not permit our Service Providers to use any personal information we share with them for their own marketing purposes or for any other purpose than in connection with the services they provide to us.

In addition to sharing with Service Providers as described above, we may also share your information with others in the following circumstances:

Website Emails and Cookies
Just as when you visit and interact with most websites and services delivered via the Internet, when you visit our Website we gather certain information and store it in log files. This information may include but is not limited to Internet Protocol (IP) addresses, system configuration information, URLs of referring pages, and locale and language preferences.

Our website and emails use cookies to collect anonymous data to administer the website.

Cookies are very small text files that may be stored on your computer or mobile device when you visit a website or enable images or click on a link in an email.

These technologies enable you to navigate between web pages efficiently and to complete our online forms.

In emails they help us to understand whether you have opened the email and how you have interacted with it. You can choose to accept or decline our cookie policy. However, online forms and other processes require the use of cookies to function correctly.

Our cookie policy, including details of any cookies used, can be found here

Communication Preferences
We would like to keep you up to date with information about our products and services which we think might interest you.

You may manage your receipt of commercial communications by clicking on the “unsubscribe” link located on the bottom of such emails, or you may send a request to us here.

Any Other Details
We may send your data outside the European Economic Area.
However, we will ensure it is processed and handled in line with relevant Data Protection legislation.

Customer information will be held by us in both paper form and on our IT systems and will be kept in line with our retention procedures.

If you would like a copy of the information we hold about you, you can make a Data Subject Access Request under the Data Protection Act. Please write to:

The Data Protection Officer,
Thai Natomie Limited,
177 The Parade,
WD17 1NJ

Please sign your request and include your full name, date of birth and address (current and previous).
There may be a small charge for this service – if so, we will make this clear.